Return Policy
Return Window
- You may request a return within 7 days (calendar days) of receiving your order.
- Returns due to product quality issues or incorrect items must be reported within 14 days.
Return Conditions
- Item must be in original condition, unused, unwashed, or undamaged
- All tags, labels, packaging, accessories, and gifts must be included
- For quality issues or wrong items, clear photographic evidence is required
- Custom items, clearance items (final sale), personal care products, and food items are not eligible for return.
Return Shipping
- Quality issues / wrong items: We cover return shipping
- Buyer’s remorse / other reasons: Buyer covers return shipping
Refund Policy
Refund Method
Refunds are issued to the original payment method.
Refund Timeline
- After receiving and inspecting returned items, refunds are processed within 5-10 business days
- Actual time for funds to appear depends on your payment provider
Non-Refundable Items
- Custom/personalized products
- Items marked as final sale
- Gift cards
Cancellation
Orders may be cancelled before shipment. Once shipped, the order is subject to this return policy.
For return and refund inquiries: ShirlyPursc@gmail.com